Building sustainable relationships

How we performed in 2018

2018 has seen us redefine our business strategy. We have set a new strategic direction focused on our customers’ needs and their aspirations for their homes and communities.

Customer satisfaction


8-week score
'Would you recommend?'


of homes were designated affordable


cut in our CO2 emissions intensity since 2013


recruited to our early talent programmes

Our sustainability framework

We focus on the sustainability issues that matter most, both for our business and for our stakeholders. We aim to integrate sustainability into the way we work for the benefit of our business, our customers, our people and all our stakeholders. One of our four core values is to build a proud and sustainable legacy.

Our sustainability framework: working together to build a great future

A stronger, better business for customers, communities and our people

Creating great homes and places for our customers

Being a responsible business for our people and communities

Investing in tomorrow

Our stakeholders

We work with many different stakeholders as we run our business, and value their insights and perspectives. We strive to be open and honest about how we work and to listen and respond to our stakeholders' views. Our main stakeholders are:

Our material issues